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AI Assistant

Connect an AI assistant to BlueRockTEL (MCP)

Connect Claude, ChatGPT, Grok, or any MCP-compatible AI client to your BlueRockTEL instance to access tickets, customers, and your knowledge base directly from your AI tools.

Prerequisites

A Super Admin must enable MCP integration first. In BlueRockTEL, go to Configuration → Organisation Settings → AI Connections, enable the MCP server toggle, and copy the displayed MCP Server URL.

Note on write operations: The in-app approval flow does not apply to external MCP clients. Write operations are governed by your AI tool's own tool confirmation settings.


Claude Desktop

  1. Open Claude Desktop and navigate to Settings → Developer → Edit Config.
  2. Add this server to your claude_desktop_config.json:
    {"mcpServers":{"bluerocktel":{"url":"https://your-domain.bluerocktel.com/api/mcp","type":"http"}}}
    
    Replace your-domain.bluerocktel.com with your BlueRockTEL instance domain.
  3. Restart Claude Desktop — a browser window will open for OAuth authorization on first use.

Claude Code (CLI)

  1. Run this command in your terminal:
    claude mcp add --transport http bluerocktel https://your-domain.bluerocktel.com/api/mcp
    
  2. On first use, Claude Code will open a browser window for OAuth authorization — log in with your BlueRockTEL account.

claude.ai (web)

  1. Go to claude.ai → Settings → Integrations → Add integration.
  2. Paste your MCP Server URL and click Connect.
  3. Authorize when redirected to your BlueRockTEL instance.

ChatGPT

  1. Go to chatgpt.com → Settings → Connected apps → Add MCP server.
  2. Paste your MCP Server URL and click Connect.
  3. Authorize when redirected to your BlueRockTEL instance.

Note: ChatGPT MCP support requires a Plus, Pro, or Team subscription.


Grok

  1. Go to x.com/grok → Settings → Tools → Add MCP server.
  2. Paste your MCP Server URL and click Connect.
  3. Authorize when redirected to your BlueRockTEL instance.

Available Tools

See the MCP Tools Reference for the full list of tools and which permissions are required.