Connect an AI assistant to BlueRockTEL (MCP)
Connect Claude, ChatGPT, Grok, or any MCP-compatible AI client to your BlueRockTEL instance to access tickets, customers, and your knowledge base directly from your AI tools.
Prerequisites
A Super Admin must enable MCP integration first. In BlueRockTEL, go to Configuration → Organisation Settings → AI Connections, enable the MCP server toggle, and copy the displayed MCP Server URL.
Note on write operations: The in-app approval flow does not apply to external MCP clients. Write operations are governed by your AI tool's own tool confirmation settings.
Claude Desktop
- Open Claude Desktop and navigate to Settings → Developer → Edit Config.
- Add this server to your
claude_desktop_config.json:
Replace{"mcpServers":{"bluerocktel":{"url":"https://your-domain.bluerocktel.com/api/mcp","type":"http"}}}your-domain.bluerocktel.comwith your BlueRockTEL instance domain. - Restart Claude Desktop — a browser window will open for OAuth authorization on first use.
Claude Code (CLI)
- Run this command in your terminal:
claude mcp add --transport http bluerocktel https://your-domain.bluerocktel.com/api/mcp - On first use, Claude Code will open a browser window for OAuth authorization — log in with your BlueRockTEL account.
claude.ai (web)
- Go to claude.ai → Settings → Integrations → Add integration.
- Paste your MCP Server URL and click Connect.
- Authorize when redirected to your BlueRockTEL instance.
ChatGPT
- Go to chatgpt.com → Settings → Connected apps → Add MCP server.
- Paste your MCP Server URL and click Connect.
- Authorize when redirected to your BlueRockTEL instance.
Note: ChatGPT MCP support requires a Plus, Pro, or Team subscription.
Grok
- Go to x.com/grok → Settings → Tools → Add MCP server.
- Paste your MCP Server URL and click Connect.
- Authorize when redirected to your BlueRockTEL instance.
Available Tools
See the MCP Tools Reference for the full list of tools and which permissions are required.
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