Project Management

Overview

Installing a telecom or cloud service at a customer site is rarely simple. It involves coordination between your technical teams, the carrier, and the customer, over days or weeks. BlueRockTEL's Deployment module brings structure and visibility to this process.

Key Capabilities

Structured Installation Workflows

• Predefined project templates per service type (VoIP line, MPLS circuit, cloud PBX, etc.)
• Task assignment: assign sub-tasks to technicians, with deadlines and dependencies
• Progress tracking: real-time status across all active installations

Customer Communication Automation

• Automated email sequences triggered by project milestones (order confirmed, equipment shipped, go-live date confirmed)
• Customer portal link: customers can check their installation status without calling support
• Reduces inbound calls during the installation phase by up to 40%

Carrier & Supplier Coordination

• Order reference tracking: carrier order numbers linked to your internal project
• Delivery date monitoring: alerts when carrier deadlines are approaching or missed
• Escalation workflows: automatic alerts to project managers when a task is late

From Deployment to Billing

When the project reaches "Go-Live" status:

• The billing module is automatically notified to activate the subscription from the correct date
• The helpdesk module is pre-populated with the account's technical configuration for future support requests

This closed loop eliminates the most common source of billing errors: forgetting to activate a subscription after a delayed installation.