Debt Recovery
Automate your receivables and reduce payment delays.
Overview
Late payments are a structural challenge in the telecom industry. BlueRockTEL's Debt Recovery module automates the entire collections process, from sending the first reminder to filing for dispute resolution, while maintaining professional customer relationships.
Key Capabilities
Payment Collection
- SEPA Direct Debit: automated collection for EU customers with mandate management
- Stripe integration: credit card and bank transfer payments with automatic reconciliation
- Payment links: send customers a secure, one-click payment link directly from the invoice
Dunning Automation
- Configurable dunning sequences: define your reminder schedule (Day 1, Day 7, Day 15, Day 30 after due date)
- Per-customer escalation rules: different sequences for strategic accounts vs. standard customers
- Automatic suspension workflow: optionally suspend service after N days unpaid (with one-click restoration on payment)
Reconciliation & Reporting
- Automatic bank reconciliation: match incoming payments to invoices without manual work
- Aging report: real-time view of receivables by age bucket (0–30, 30–60, 60–90, 90+ days)
- Cash flow forecast: projected collections for the next 30/60/90 days
Integration with Billing
The Debt Recovery module is tightly integrated with the Billing module:
- Invoices are immediately available for collection as soon as they are generated
- Payment status is reflected in real time on the customer's account
- Partial payments are tracked and allocated correctly