User Manual
Step-by-step guides and reference documentation for every BlueRockTEL module.
Choose a section below to get started, or use the sidebar to browse all pages.
Introduction
What is BlueRockTEL?
An overview of the BlueRockTEL BSS platform — what it covers, how it's structured, and how its modules work together to manage the full telecom business lifecycle.
Learn moreGetting Started
How to access your BlueRockTEL instance, find your way around, and adopt the right learning approach for your daily workflow.
Learn moreNavigating the Platform
A walkthrough of the main interface — the left sidebar menu, the welcome screen, and tips for efficient navigation.
Learn moreClients & CRM
Clients & Prospects
Create client and prospect records, manage contacts, configure payment methods, set up invoice delivery, and use notes and actions for team collaboration.
Learn moreQuotes & Sales Pipeline
Generate quotes from folders, manage your sales pipeline from prospect to client, and track activities with the actions system.
Learn moreCatalog & Folders
Product Catalog
Manage your catalog of billable products and services — create articles, organise them into families, and configure billing methods for accurate invoicing.
Learn moreFolders & Configuration
Create folders to organise client services, add articles, configure billing dates, set up phone numbers for telecom rating, and activate folders for production.
Learn moreBilling
Billing Overview
Understand the billing cycle in BlueRockTEL — from CDR collection and consumption rating through pre-production preview to final invoice production and delivery.
Learn moreWorking with Invoices
View, download, resend, and export invoices. Understand credit notes and how to correct billing errors using the three available methods.
Learn morePayments & Collections
Track invoice payment status, generate SEPA direct debit files, manage partial payments, and handle debt recovery workflows.
Learn moreCustomer Satisfaction
Administration
User Management
Create user accounts, understand the three access levels (Superadmin, Admin, Commercial), and configure team visibility options.
Learn moreBranding & Customization
Customize the appearance of your quotes, invoices, and client portal — upload your logo, change colors, add invoice visuals, attach terms and conditions, and set up white-label resellers.
Learn more