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Administration

User Management

Create user accounts, understand the three access levels (Superadmin, Admin, Commercial), and configure team visibility options.

Creating a New User

  1. Navigate to Configuration → Users
  2. Fill in the required fields (at minimum, an email address for login)
  3. Check "Active" to enable the account
  4. Click "Add"

The user account is now created but does not yet have a password.

Password Setup

New users set their own password through the standard recovery flow:

  1. The new user navigates to the BlueRockTEL login page
  2. They click "Forgot password"
  3. They enter their login email address
  4. An email with a password creation link is sent to them
  5. They follow the link and set their password

The Three Roles

BlueRockTEL uses three access levels to control what each user can see and do:

Role Description
Superadmin Full visibility across all data; can modify any record and create new users
Admin Restricted access — can view data but cannot modify records
Commercial Can only see their own clients, prospects, and associated pricing; no access to exports

Tip: The Commercial role is ideal for white-label resellers or sales agents who should only see the accounts they manage, without visibility into the rest of your client base.

Additional User Options

"Available for actions"

Check this option to make the user appear in dropdown menus for memos and actions throughout the system.

Tip: If you have many users, only check this for those who actively use the actions feature. This prevents dropdowns from becoming cluttered with irrelevant names.

"Technician"

When checked, the user appears only in the "Technician" dropdown and is excluded from other assignment lists.

This is useful for field staff or technical personnel who need to be assigned to deployments or on-site tasks but should not appear in general-purpose dropdown menus.

"Support team"

This option must be checked for the user to appear in the support ticket assignment dropdown.

To configure it:

  1. Go to Configuration → Users
  2. Open the user's profile
  3. Check "Support team"
  4. Save

Note: A user who is not marked as "Support team" will not be available for ticket assignment, even if they have a Superadmin role. This setting controls dropdown visibility specifically for the helpdesk module.

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