Choosing a Complete and Reliable Telecom Billing Solution

Why Telecom Billing is a Strategic Issue

Choosing a billing solution for telecom services — VoIP, mobile, SMS, internet access — presents real challenges for resellers and operators. The stakes go beyond simply generating invoices: you need to bill accurately, on time, and without errors, while maintaining your customers' trust.

Essential features include call rating, detailed invoice generation, and the ability to manage multiple telecom operators simultaneously (OVH, Sewan, OpenIP, Networth, etc.).

The Importance of an Effective Billing System

An efficient billing system is essential for tracking call costs and billing your customers accurately. Without one, billing errors can lead to significant revenue loss and damage client relationships.

The system must allow you to customise pricing plans, international calling options and mobile data packages — according to each customer's specific contracts.

How CDR Files Work

CDR (Call Detail Record) files are electronic records of all calls made and received, provided by the telecom operator or generated by PABX/SBC systems. They contain essential information: calling number, called number, duration, cost and timestamp.

CDR files come from operators as well as PABX and SBC systems. A robust billing solution must be able to ingest all these formats.

Generating Clear, Detailed Invoices

Detailed invoices significantly reduce customer queries and disputes. A clear consumption statement makes it easier for customers to understand individual costs relative to their active subscriptions, and strengthens trust in the commercial relationship.

Criteria to Evaluate

Total Cost

Compare prices between providers, but be careful: some low-cost solutions charge a percentage of your revenue, generating additional costs as you grow.

Ease of Use

An intuitive interface in your native language is essential, particularly for creating new customer records and running monthly billing operations.

Consumption Detail

Your customers must be able to track calls made and costs associated with each call. This transparency is a key retention factor.

Control Tools

Control tools allow you to compare amounts with previous months, identify inconsistencies and avoid errors before launching production. They play a key role in the reliability of your billing process.

BlueRockTEL: A Turnkey Solution

BlueRockTEL was designed to meet all these requirements:

1. Scalability — Handles large volumes of CDR in real time
2. Flexibility — Customisable pricing plans and billing models
3. Cost-effectiveness — Competitive pricing structure, no revenue commission
4. User-friendly interface — Intuitive, designed for operators
5. Complete CRM suite — Payment management, debt recovery and client tracking integrated
6. Broad compatibility — Supports all operator, PABX and SBC CDR via API
7. Detailed reporting — Comprehensive and transparent consumption reports
8. Powerful control tools — Identify and correct discrepancies before billing

Conclusion

Choosing a telecom billing solution directly impacts your profitability and the quality of your customer service. Prioritise a solution offering flexibility, reliability and transparency — one that grows with you without penalising you financially as your business develops.