Prospecting, construction of your commercial offer, technical deployment, billing, ticketing, satisfaction surveys: throughout all these stages, BlueRockTEL, a true ERP for the Office, Cloud, and Telecom professions, allows you to manage your entire business by helping you build an exceptional Customer Experience.
CRM and Quotes
- A highly customisable solution that unleashes your marketing and sales creativity
- Advanced configuration at the service or fleet level, whether it’s Telecom, Cloud, or Office
- Management of the third-party payer (leasing or financing organisation for professional training)
Project Management
- Technical pre-deployment surveys (technical prerequisites)
- A comprehensive project management solution for successful deployment at your clients’ sites
- Configurable automated emails at each stage of the deployment
Mediation, Valuation, Billing
- Quick and seamless retrieval of your usage data (telecom CDRs, equipment, and operator data, machine data collection)
- An ultra-performing mediation/valuation solution (NoSQL technologies, processing several thousand items per second)
- Real-time processing, advanced statistics in the dedicated client space
- A reverse-billing solution, margin analysis, automatic calculation of sales commission
Debt Collection
- Payment management (SEPA Direct Debit, GoCardless, Stripe, PayPal, etc.)
- Automation of collection reminders
- Automatic handling of unpaid fees
Support, Ticketing
- An advanced ticketing solution
- Incoming email filters to direct tickets into appropriate categories
- Advanced time-tracking to monitor the time spent on each ticket
- Automatic billing of tickets outside of contracts, if applicable
Communication
- An integrated tool for newsletter campaigns
- Satisfaction surveys and real-time data feedback
International Development
- A natively multi-lingual solution
Explore our pricing options here.