---
title: "Connect an AI assistant to BlueRockTEL (MCP)"
section: "AI Assistant"
order: 81
excerpt: "Connect Claude, ChatGPT, Grok, or any MCP-compatible AI client to your BlueRockTEL instance to access tickets, customers, and your knowledge base directly from your AI tools."
alternate_slug: mcp-connexion
alternate_slug_de: mcp-verbindung
---

## Prerequisites

A Super Admin must enable MCP integration first. In BlueRockTEL, go to **Configuration → Organisation Settings → AI Connections**, enable the **MCP server** toggle, and copy the displayed **MCP Server URL**.

> **Note on write operations:** The in-app approval flow does not apply to external MCP clients. Write operations are governed by your AI tool's own tool confirmation settings.

---

## Claude Desktop

1. Open **Claude Desktop** and navigate to **Settings → Developer → Edit Config**.
2. Add this server to your `claude_desktop_config.json`:
   ```json
   {"mcpServers":{"bluerocktel":{"url":"https://your-domain.bluerocktel.com/api/mcp","type":"http"}}}
   ```
   Replace `your-domain.bluerocktel.com` with your BlueRockTEL instance domain.
3. Restart Claude Desktop — a browser window will open for OAuth authorization on first use.

---

## Claude Code (CLI)

1. Run this command in your terminal:
   ```bash
   claude mcp add --transport http bluerocktel https://your-domain.bluerocktel.com/api/mcp
   ```
2. On first use, Claude Code will open a browser window for OAuth authorization — log in with your BlueRockTEL account.

---

## claude.ai (web)

1. Go to **claude.ai** → **Settings → Integrations → Add integration**.
2. Paste your MCP Server URL and click **Connect**.
3. Authorize when redirected to your BlueRockTEL instance.

---

## ChatGPT

1. Go to **chatgpt.com** → **Settings → Connected apps → Add MCP server**.
2. Paste your MCP Server URL and click **Connect**.
3. Authorize when redirected to your BlueRockTEL instance.

> **Note:** ChatGPT MCP support requires a Plus, Pro, or Team subscription.

---

## Grok

1. Go to **x.com/grok** → **Settings → Tools → Add MCP server**.
2. Paste your MCP Server URL and click **Connect**.
3. Authorize when redirected to your BlueRockTEL instance.

---

## Available Tools

See the [MCP Tools Reference](/en/docs/mcp-tools-reference) for the full list of tools and which permissions are required.